Refund policy

Return Policy

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at:

Phone: 0092 332 3320933

Returns should be sent to the following address:

Mohallah Salar, Post Office Daud Khel, Tehsil & District Mianwali, Pakistan

If your return is accepted, we’ll send you instructions on how and where to send your package. Please do not send items back without first requesting a return, as they will not be accepted.

For any return-related questions, you can always contact us at 0092 332 3320933.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to get the item you want is to return the original item. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 10 business days have passed since your refund was approved, please contact us at:

0332 3320933